1. Introduction
Welcome to LogiScore ("we," "our," "us"). LogiScore is a platform where shippers, importers, and exporters ("Users" or "Shippers") can share structured ratings of freight forwarders.
By using LogiScore, you agree to these Terms of Service ("TOS"), our Review Guidelines, our Privacy Policy, and our Notice & Takedown Policy (NTP), which are incorporated by reference.
If you do not agree, you must not use our platform.
2. Platform Role & Limitations
- LogiScore is a neutral host of user-generated content.
- We do not endorse or guarantee the quality of any freight forwarder or service reviewed.
- Ratings represent personal opinions and experiences only, not verified facts.
- We do not conduct independent audits of forwarder services.
3. User Responsibilities
When using LogiScore, you agree to:
- Submit ratings only if based on genuine service experiences within the past 6 months.
- Provide accurate forwarder/branch details.
- Follow our Community Guidelines.
You must not:
- Submit ratings if you are a competitor or employee of the forwarder.
- Create multiple accounts to manipulate scores.
- Attempt to remove, suppress, or manipulate ratings outside the Notice & Takedown Policy.
Reviewer Anonymity & Disclosure
Reviewer Anonymity
LogiScore allows shippers to submit reviews anonymously. Forwarders and other third parties will not see the reviewer's identity. LogiScore verifies that all reviews come from genuine shippers, but the identity of individual reviewers remains strictly confidential.
Disclosure of Identities
LogiScore will never voluntarily disclose a reviewer's identity to a forwarder or third party. Reviewer information may only be disclosed if LogiScore is legally required to do so under a valid court order or applicable law from a court of competent jurisdiction.
Limitation of Liability
By submitting a review, you acknowledge that while LogiScore takes all reasonable steps to preserve anonymity, absolute confidentiality cannot be guaranteed if compelled by law.
4. Verification of Ratings
- User may be required to provide proof of shipment (e.g. Shipment number, Shipment ID, Job no. etc).
- Verification may apply once per forwarder per subscription period.
- Identifying details are anonymized; documents are not shared with forwarders.
- Verified users receive a "Verified Shipper" badge.
5. Anonymity & Privacy
- Reviewer identities will not be disclosed unless required by law.
- Data is handled according to our Privacy Policy.
6. Notice & Takedown (NTP)
- LogiScore provides a formal process for disputing content.
- Forwarders or third parties may submit removal requests through our Notice & Takedown Policy.
- The NTP forms part of these Terms. By using LogiScore, you agree to be bound by its provisions.
7. Moderation & Removal
We reserve the right to remove or redact content that:
- Violates our Review Guidelines.
- Is abusive, unlawful, or clearly not based on a genuine shipment.
- Contains confidential information (e.g., contract terms, pricing).
Decisions are made according to the NTP.
8. Liability & Legal Protections
- LogiScore is not liable for user-generated content.
- Ratings are legally considered opinions, not statements of fact.
- Users are responsible for the content they submit.
- Where applicable (e.g., U.S. operations), LogiScore relies on safe harbor protections such as Section 230 of the Communications Decency Act.
9. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Singapore.
- Any disputes shall be resolved through binding arbitration, unless otherwise required by law.
10. Updates
We may update these Terms periodically. Continued use of LogiScore after updates constitutes acceptance of the revised Terms.