1. Purpose
This policy explains how LogiScore handles requests to remove or edit user-generated content ("Reviews" or "Ratings"). We aim to balance:
- The right of shippers to share honest experiences.
- The right of freight forwarders to protect their reputation from false or abusive content.
- Our role as a neutral platform and not the author of reviews.
2. What Content Can Be Reported
A freight forwarder, shipper, or third party may submit a takedown request if a review:
- Violates our Review Guidelines (e.g., fake, abusive, defamatory).
- Is not based on a genuine shipping transaction.
- Contains confidential or personal information (names of individuals, contract details, rates).
- Is manipulative or fraudulent (e.g., competitor sabotage, multiple accounts).
- Is otherwise unlawful under applicable laws.
3. How to Submit a Notice
To request removal of a review, the complainant must:
- Contact us via the Contact page with subject line: Notice & Takedown Request.
- Provide the following information:
- Identification of the specific review (forwarder name, branch, date).
- Explanation of why the content should be removed.
- Supporting evidence (if applicable).
- Contact information of the complainant.
- Submit a good faith declaration: "I have a good faith belief that the content identified is unlawful, inaccurate, or violates LogiScore's policies."
- Acknowledge that misuse of the process may result in suspension from the platform.
4. Review Process
- Acknowledgement: We confirm receipt within 48 hours.
- Investigation: Our moderation team reviews the request against platform rules within 7 business days.
- Outcome:
- If the review clearly violates guidelines → it is removed or edited (with explanation logged).
- If the review complies → it remains online, and the complainant is notified.
- Transparency: All removal decisions are logged for our quarterly Transparency Report.
5. Reviewer Notification
- If a review is removed or edited, the reviewer is notified with the reason.
- Reviewers may appeal within 7 business days via our Contact page.
6. No Guaranteed Removal
- A Notice & Takedown request does not guarantee removal.
- Reviews that reflect subjective shipper opinions (e.g., star ratings, structured feedback) but do not breach our guidelines will remain published.
7. Legal Requests
- If a valid court order or legal directive requires us to remove content, we will comply.
- Unless legally restricted, we will notify the reviewer of such removal.
8. Abuse of Policy
- Submitting fraudulent or excessive takedown requests may result in suspension of access.
- Forwarders or shippers attempting to manipulate ratings via N&T requests risk permanent ban.
9. Transparency
LogiScore publishes a quarterly Transparency Report summarizing:
- Number of takedown requests received.
- Number approved vs. rejected.
- Categories of violations.