1. Who is responsible for the reviews?
All ratings on LogiScore are submitted by shippers only. Each review reflects the personal opinion and experience of the shipper, not a factual statement by LogiScore.
2. Are reviews anonymous?
Yes. Shippers may post ratings anonymously. Reviewer identities will never be disclosed to forwarders unless disclosure is legally required.
3. How does LogiScore verify reviews?
- Shippers may be required to provide proof of shipment (e.g. Shipment number, Shipment ID, Job no. etc).
- Verification is required once per forwarder per subscription period.
- Sensitive data is anonymized and never shared with forwarders.
- Verified shippers receive a "Verified Shipper" badge.
4. Can forwarders remove reviews?
No. Forwarders cannot directly edit or delete ratings.
They may file a formal request under our Notice & Takedown Policy.
Our moderation team reviews requests within 7 business days.
5. What happens if a review is false or abusive?
- Reviews are structured 1–5 ratings only (no free-text).
- This minimizes the risk of defamatory content.
- If a review is found to be fraudulent (e.g., no genuine shipment, competitor abuse), it will be removed, and the user may be banned.
6. What email addresses can be used to register?
To reduce fake or competitor accounts:
- Users must register with a corporate or business email.
- Free/personal domains (e.g., gmail.com, yahoo.com, qq.com, web.de) are blocked.
- Exceptions may be granted through admin review for legitimate SMEs.
7. Is LogiScore liable for reviews?
No. LogiScore acts as a neutral host of user-generated ratings.
- Reviews are treated as opinions, not factual claims.
- Users are legally responsible for their own submissions.
- Where applicable (e.g., U.S. operations), LogiScore relies on safe harbor protections such as Section 230 of the Communications Decency Act.
8. What happens if a forwarder sues LogiScore?
- Ratings are opinion-based and structured (not text narratives), which makes defamation claims harder to pursue.
- Legal disputes are handled under our Terms of Service, which reference our Notice & Takedown Policy as the official dispute path.
- LogiScore also publishes a Transparency Report each quarter to demonstrate accountability.
9. Where is LogiScore legally based?
- Currently: Singapore.
- In future, LogiScore may adopt a Delaware parent company + Singapore subsidiary structure for stronger safe harbor protections.