1. Purpose

LogiScore is a shipper-only platform where importers, exporters, and BCOs can share structured ratings of freight forwarders. Our goal is to build a transparent, trusted community where shippers can make informed decisions based on genuine experiences.

2. What Reviews Consist Of

• Ratings are given on a 1–5 scale across fixed categories such as:
  • Responsiveness
  • Documentation Accuracy
  • Reliability
  • Customer Service
  • Value for Money
  • Proactivity
  • Technology & Visibility
  • After Hours Support
• Reviews are numerical only. Free-text comments are not permitted.
• Each rating represents a shipper's personal opinion and experience, not a factual claim about the forwarder.

3. Verification of Reviews

• To ensure authenticity, shippers may be required to provide proof of shipment (e.g. Shipment number, Shipment ID, Job no.).
• Verification is required once per forwarder per subscription period.
• Sensitive data (cargo details, consignee names, rates) is stripped and not shared with forwarders.
• Verified shippers receive a "Verified Shipper" badge.

4. Review Frequency & Limits

• Shippers may submit one review per forwarder branch every six months.
• Ratings must reflect services actually used within the past 6 months.
• Multiple reviews from the same company for the same branch in the same six month period may be removed.

5. Account Registration Rules

To maintain platform integrity:

• Users must register with a corporate or business email address.
• Registrations using personal or free email providers are prohibited.
• Accounts created with such addresses may be blocked or removed.

6. Anonymity & Identity Options

• Shippers may post reviews anonymously.
• Reviewer identities will never be revealed to forwarders except when legally required.
• Verified company names may be displayed only if the shipper chooses.

7. Prohibited Behavior

The following are not allowed on LogiScore:

• Submitting ratings without a genuine shipment relationship.
• Submitting ratings on behalf of competitors or employees of a forwarder.
• Creating multiple accounts to manipulate scores.
• Attempting to pressure or threaten other shippers to change their ratings.
• Submitting fraudulent shipment documents for verification.

8. Dispute Process (Forwarders)

• Forwarders cannot edit or remove ratings directly.
• They may submit a formal complaint under our Notice & Takedown Policy.
• Disputes are reviewed by LogiScore's moderation team within 7 business days.

9. Enforcement

• First violation: Warning + review removal.
• Second violation: 30-day suspension of account.
• Third violation: Permanent ban from the platform.
• Severe violations (e.g., fake reviews, fraud, harassment): Immediate permanent ban.

10. Transparency & Accountability

• LogiScore publishes a quarterly Transparency Report with statistics on takedown requests, removals, and appeals.
• This ensures our moderation process is clear and accountable.

11. Final Note

These guidelines are designed to protect both shippers and forwarders. By keeping reviews structured, verified, and opinion-based, we aim to create a platform that is fair, credible, and legally resilient.